TP in the Philippines

TP in the Philippines

We connect the biggest and most respected brands on the planet with their customers.

Teleperformance serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting and analytics, digital integrated business service solutions, and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible and intelligent.

The company has established the highest security and quality standards in the industry and uses proprietary deep learning technology to optimize flexibility on a global scale.

Teleperformance has been learning from each and every interaction, serving many different countries and segments, because each one is unique.

Teleperformance has been learning from each and every interaction, serving many different countries and segments, because each one is unique.

Our locations across the world

Locations

330,000+ employees | 460 facilities | Present in 80+ countries | Providing services in 265+ languages and dialects | Serving 1,000 clients in 170+ markets (includes Language Line Solutions)

24 years in the Philippines | 22 business sites Around | over 47,000 employees

Locations

Teleperformance serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting and analytics, digital integrated business service solutions, and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible and intelligent. The company has established the highest security and quality standards in the industry and uses proprietary deep learning technology to optimize flexibility on a global scale.

The Group’s over 330,000 employees, spread across 80 countries, support billions of connections annually in 265 languages and dialects, and enhance the customer experience with every interaction. 

Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore business solutions option. The company employs over 47,000 people in the country and operates over 35,000 workstations in 22 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cavite, Cebu, Cagayan de Oro, and Davao.

From 2012 to 2018, Teleperformance received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance in the Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority (NEDA).

From 2018 to 2020, Teleperformance in the Philippines has been certified as a Great Place to Work® and is the first organization in the country to receive this certification from the Great Place to Work® Institute. This year, Teleperformance celebrates its 24th year of continued excellence and leadership in the Philippines. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the Philippine community.

For further information, please visit the Teleperformance website at teleperformance.ph.

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Markets Served

  • United States
  • Australia
  • Canada
  • New Zealand
  • United Kingdom
  • Asia Pacific

 

Industries Served

  • Retail
  • Hospitality
  • Telecommunications
  • Technology
  • Travel
  • Broadband
  • Media and Entertainment
  • Healthcare
  • Financial
  • Government Services
  • More than a bridge between customers and brands
    We bring a strategic vision to increase the loyalty and value of your customer base, from solutions to implementation.
  • An efficient and unique operation, no matter the location
    With the best global practices while learning and evolving with each interaction, we provide billions of connections with customers every year on every channel, and have a deep understanding of local markets as a result.
  • The right answer through the right channel at the right time
    The knowledge of customer behavior through analytics allows us to provide meaningful information that can be used to enhance products and services, and deliver real business results.
  • Emotional intelligence and empathy drive happiness
    With technology and AI integration, we are able to enhance the performance of the team, emphasizing the human touch, as well as to implement operations that allow everyone to perform strategically, precisely, and in a timely manner, no matter the location, while maintaining flexibility and the highest security standards.
  • Valuable relationships between companies and customers
    We make our team an extension of each one of our partners, developing every member into an interaction expert who is able to leave a positive impact for brands and make a difference.
  • Interacting to move the world
    Each interaction can open opportunities to improve, rebuild and renew trust. That is why we work to make a difference in people’s lives every day.

Teleperformance began operations in the Philippines in 1996 and has grown to become one of the preferred offshore contact center outsourcing options

Apply now!

Teleperformance began operations in the Philippines in 1996 and has grown to become one of the preferred offshore contact center outsourcing options

Apply now!